Terms of Service

In these Terms:

"BlockSense / Platform / We / Us"

The BlockSense software platform operated by Muhammed Yassir Khan, Bangalore, India.

"You / User"

Any person or entity accessing or using the BlockSense platform.

"RWA / Society Admin"

The Resident Welfare Association, managing committee, or authorised administrator of a gated residential society.

"Resident"

A resident or owner of a unit within a society using BlockSense.

"Guard"

Security personnel using the BlockSense Guard PWA for gate management.

"Society"

A gated residential community onboarded onto BlockSense.

"Content"

Data, text, records, messages, and files submitted to or generated by BlockSense.

"Services"

All features, tools, dashboards, AI functions, and APIs provided by BlockSense.

To use BlockSense, you must:

• →Be at least 18 years of age
• →Have the legal capacity to enter into a binding contract under Indian law
• →Be a registered resident, committee member, or staff member of a society onboarded on BlockSense
• →Provide accurate, complete, and current information during registration
• →Not be prohibited from using the platform under any applicable law

If you are using BlockSense on behalf of an RWA or organisation, you represent that you have authority to bind that entity to these Terms.

Access to BlockSense is by invitation or approval by an RWA administrator. You are responsible for:

• →Keeping your OTP and Guard PIN confidential
• →All activity that occurs under your account
• →Notifying us immediately at muhammedyassirkhan@gmail.com if you suspect unauthorised access
• →Ensuring your registered phone number remains active and accessible

We reserve the right to suspend accounts where we detect suspicious activity, policy violations, or security risks.

BlockSense provides a society management platform including:

We reserve the right to modify, add, or remove features with reasonable notice. We will not remove core features mid-subscription without offering a proportional refund.

If you are an RWA committee member or society administrator using BlockSense, you agree to:

• →Use BlockSense only for lawful society management purposes
• →Obtain appropriate consent from residents before onboarding them
• →Ensure resident data entered is accurate and up to date
• →Not use BlockSense to harass, discriminate against, or harm any resident
• →Comply with all applicable laws including the Model Bye-Laws for Residential Societies and RERA regulations
• →Maintain confidentiality of resident data accessible through the platform
• →Not share admin credentials with unauthorised persons
• →Promptly respond to resident data rights requests made through BlockSense

As a resident user, you agree to:

• →Provide accurate personal information
• →Use the platform for legitimate society-related purposes only
• →Not share your account access with others
• →Raise complaints in good faith and not abuse the complaint system
• →Register visitors accurately for security and safety purposes

You must not use BlockSense to:

• ✕Violate any Indian or international law or regulation
• ✕Transmit spam, unsolicited messages, or bulk communications outside the broadcast feature
• ✕Upload malware, viruses, or malicious code
• ✕Attempt to gain unauthorised access to other accounts, societies, or systems
• ✕Scrape, harvest, or systematically extract data from the platform
• ✕Impersonate any person, resident, or organisation
• ✕Use the platform for any commercial purpose outside your society management
• ✕Engage in any activity that disrupts or degrades platform performance
• ✕Attempt to reverse-engineer, decompile, or extract source code from BlockSense
• ✕Use AI features to generate false, misleading, or defamatory content

Violation of this policy may result in immediate account suspension and, where required by law, reporting to appropriate authorities.

Our IP: BlockSense, its codebase, design, branding, AI models, and all platform content are owned by or licensed to Muhammed Yassir Khan. You may not copy, reproduce, distribute, or create derivative works without written permission.

Your Data: You retain full ownership of all data you submit to BlockSense (resident records, utility readings, complaints, etc.). You grant us a limited licence to process this data solely to provide the Services.

Feedback: Any suggestions or feedback you provide may be used by us to improve BlockSense without obligation or compensation to you.

Your use of BlockSense is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points:

• →We process data under the DPDP Act 2023
• →You have rights to access, correct, and delete your data
• →We do not sell your data
• →Data is hosted on Convex infrastructure in EU (Ireland)

BlockSense includes AI-powered features including predictive maintenance alerts, broadcast drafting, complaint categorisation, and governance automation. You acknowledge that:

• !AI outputs are suggestions, not decisions — all significant actions require human approval (HITL enforcement)
• !AI predictions may be inaccurate and should not be the sole basis for financial or legal decisions
• !AI-generated content (broadcasts, reports) should be reviewed before distribution
• !We are not liable for decisions made based solely on AI outputs
• !AI features use Google Gemini — your data may be processed by Google under their terms

To the maximum extent permitted by applicable Indian law:

• !Our total liability to you for any claim shall not exceed the amount you paid to us in the 3 months preceding the claim
• !We are not liable for indirect, incidental, special, consequential, or punitive damages
• !We are not liable for loss of data, loss of profits, or loss of business
• !We are not liable for society disputes, financial losses, or legal compliance failures that arise from how you use the platform
• !We are not liable for actions of other users (RWA members, residents, guards) on the platform

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Indian law.

You agree to indemnify, defend, and hold harmless BlockSense and Muhammed Yassir Khan from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• →Your violation of these Terms
• →Your violation of any applicable law
• →Your infringement of any third-party rights
• →Data you submit that is inaccurate, unlawful, or violates privacy rights of residents

These Terms are governed by and construed in accordance with the laws of India, specifically:

• • Indian Contract Act, 1872
• • Information Technology Act, 2000 and IT (Amendment) Act, 2008
• • Digital Personal Data Protection Act, 2023
• • Consumer Protection Act, 2019
• • Any other applicable Indian legislation

Subject to the dispute resolution clause below, the courts of Bangalore, Karnataka shall have exclusive jurisdiction.

In the event of any dispute:

1. 1

   Step 1 — Negotiation

   Contact us at muhammedyassirkhan@gmail.com. We will attempt to resolve the dispute amicably within 15 days.

2. 2

   Step 2 — Grievance Officer

   If unresolved, escalate to our Grievance Officer (same contact). Response within 15 days guaranteed.

3. 3

   Step 3 — Mediation

   If still unresolved, the parties agree to attempt mediation through a mutually agreed mediator in Bangalore.

4. 4

   Step 4 — Arbitration

   Unresolved disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement. Seat of arbitration: Bangalore, Karnataka. Language: English.

Nothing prevents either party from seeking urgent injunctive relief from a competent court to prevent irreparable harm.

We may update these Terms from time to time. When we do:

• • The "Last updated" date will change
• • We will notify RWA administrators via email for material changes
• • You will have 15 days to review before changes take effect for existing users
• • Continued use after the effective date constitutes acceptance

For all legal notices, queries, or concerns regarding these Terms:

Notices sent by email are deemed received within 24 hours of sending. We may send legal notices to the email or phone number registered on your BlockSense account.